FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. They come in all shapes and sizes, from stand-alone software. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. on 20-08-2018 08:53. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Breaking down some broadband barriers 8. There have been a few complaints about this recently. It’ll automatically detect and remove viruses, malware, ransomware and spyware. It's great having you on board with us in the Community. Virgin Mobile. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. e. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I’ve tried re-booting the hub etc but no joy. 168. on 21-03-2023 15:29. g. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. For fraudulent e-mails, forward to phishing@virginmedia. We would like to show you a description here but the site won’t allow us. 0. 0. I tried to check the AS name as advised on the forum , here is what I found. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. make sure you are using Virgin Media's DNS; if you go to 1. 159. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. You may want to start by seeing what your site report looks like using a tool like Blocked. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. How to access advanced settings. 168. I've logged into My Virgin Media then Apps and Extras, View Apps,. Type of information. . that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. . If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. com 194. com 9. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. The settings vary with each ISP, but most offer some or all of the following options: Timer. Forum; Apps. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Forum; Apps. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. . Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. We think it’s a great way for you to control what your kids see on the web. Hi. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Learn how you can change Web Safe settings to turn Child Safe off. If your site is blocked by a majority of ISPs, it may be that there is a. Post back here to have issue flagged to the forum team. I'm able to access online account and change the Web Safe Settings. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Changing network settings to use any Public DNS should re-gain full access for the device. A new secure password will be generated for you. Childsafe off but still blocking sites. Virgin Media. com (blocked by Web Safe), bestvpn. If, however, you're still experiencing the problem, please pop back to us. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Bypass Child Safe & Virus Safe. Stream from Virgin Media. BTW is there a reason why you are access the old site page for Web Safe?. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. OpenDNS provide instructions here :. Login to the Virgin Media online account and check the Web Safe settings. Select Parental Controls in Virgin Media Web Safe. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. ) and blocked and allowed websites have disappeared completely. 1 and all appears in order. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 8) and this will bypass the websafe filter. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. I've taken a look at the threads you hav. Then click on parental controls and then turn it on. Chatter and natter. Where you put your Hub can sometimes affect its wireless performance. Learn how you can change Web Safe settings to turn Child. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. on 06-03-2023 16:05. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. You’ll pay nothing for 3 months (with no payment details. 1. 168. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Select the correct HDMI input for your box. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. com. Learn how you can change Web Safe settings to turn Child Safe off. That's all well and good, but it means people looking. Where you put your Hub can sometimes affect its wireless performance. These are two settings – Virus Safe and Child Safe. 1 Kudo. Access your bills, diagnose faults and manage your package. A. 220. . For customers joining from 16 May 2018, the Child Safe setting is switched on by default. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Shaun0963. not the VM Hub. Thank you. 88K views 5 years ago. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media takes online safety seriously. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Select the SPAM setting you’d like to use: Reject All Spam messages. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. NordVPN – Extensive server network. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. For best protection, we recommend using Virgin Media Internet Security and Web Safe. AS Name. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Just sign in to My Virgin Media and change your settings. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Go to Settings > General, then tap Software Update. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. This video is about how to use any website that has been blocked by Virgin Media. OpenDNS provide instructions here :. 220. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. The appearance of Web Safe has changed slightly in the last few days. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 159. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. com again and noticed a. You need F-Secure SAFE – our award winning internet security package. 48. The message you get from the pc isthat "something has gone wrong on our side. --. VPN operates fine for use with : Virus Safe : Enabled. Have a look in the Virgin Media online account. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Malware can also record or steal information like bank details or account logins. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. e. 168. desktop. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. . It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 15-02-2023 21:11 - edited 15-02-2023 21:15. Then click on Manage services. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Virgin Media sometimes blocks access to the PureVPN website and plugins in the UK. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. VPN Apps for all devices and unlimited simultaneous connections. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. on 05-07-2022 19:36. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. The VM website is constantly being tweaked. Click here to view more details on content filters from Virgin Media’s Web Safe. VPN Apps for all devices and unlimited simultaneous connections. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . As a result images etc aren’t downloaded automatically. Stay safe online. 8. 8 and/or 1. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Anyway, I recently moved house (August) and kept the same package. Tried every browser, device, incognito mode etc. . 1. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. If you would like the Web Safe settings changed, let us know as this can be a work around for now. It may take up to 24 hours for the change to be. Virgin Media takes online safety seriously. Any website unsuitable for children is blocked by default. Re: Websafe settings won't save. 8. virginmedia. You may want to start by seeing what your site report looks like using a tool like Blocked. 222. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Business, Economics, and Finance. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 67. The Virgin Media blocking method. I have web safe switched off but still certain sites wont load. 1. Virgin Media; My Virgin Media; Shop; Help;. Email address. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 8. Click on Manage Web Safe. Open any browser and, in the address bar, type Virgin Media IP address — 192. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Clear searchWeb safe provides ultimate protection when using the internet. Virgin Media. Community Natter. 4. And we don’t mean wrapping them in bubble wrap. If you changed the computer's network settings to use any Public DNS does that re-gain access. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. g. I am signed in to My Virgin Media and it. 4. 220. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. When I go to the Web - 5155296. Options. Changing DNS on your device is the best option VM have other DNS 194. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Any website unsuitable for children is blocked by default. 15-02-2023 21:11 - edited 15-02-2023 21:15. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. net Address: 194. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. That said, the more you know about the web, the better understanding you. For a single one, you may be able to get an exemption. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 222 and 208. 159. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. ' The child safe settings are on and correctly configured. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Afterward, click Apply and save your settings. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 0 Kudos. 1. 8. We give all our customers a complete, market leading security package called Virgin Media. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Sorry to hear you're having some issues with signing into your online account. com. Check in your account settings on their website. icon on the upper-left edge of your screen. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Thank you for the help. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Click here to view more details on content filters from Virgin Media’s Web Safe. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Open a new account or log in to your virgin Media account using your email address and password. We created Web Safe for our customers to make browsing safety a no-brainer. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Joining in. Learn moreHi. No bank or credit card details are required for the trial. 222. I have added the address to the "accepted" list of web addresses on the router. 255. Users can change their settings at any time in My Virgin Media. Account - Cable. We hope that helps. 4. Any website unsuitable for children is blocked by default. Go to Settings > General, then tap Software Update. Log in to My Virgin Media. Virgin Mobile. Go to Account settings, then Account details b. 67. e. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 8. I'm going to send you a private message, so we can look into this for you. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. 1. Following the above link still takes me to the new GUI. Plus all the blocked websites reset to nothing when I log in again. Modem-only. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 8. 168. Child safe not working. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Could it be a different situation, i. Staying safe online with Virgin Media Web Safe. 168. com, minecraft. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. Expand the Email option. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Parental controls block websites and applications that you think are unsuitable for your child. To activate Virgin Media Parental Controls select ‘ACTIVATE’. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. com nslookup protonvpn. Complete your profile. com IMAP Server. IP address 192. 99. Hi Trying to find a solution to why I cannot access the settings for web safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Qurento. See. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Joining in. Changing network settings to use any Public DNS should re-gain full access for the device. 168. Remember that parental control settings are only one part of online safety. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. 168. 123. Manage Your Account. on 18-01-2023 20:59. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Child Safe is easily customisable by clicking on the Categories,. 8K; 276;. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Any website unsuitable for children is blocked by default. Select SPAM Settings. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. I’ve called VirginMedia several times and they have not been able to help. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Sorry to hear you're having some issues with signing into your online account. Please keep an eye out for a purple envelope at the top right corner of your Forum page. "Web Safe | Virgin Media Help". If you changed the computer's network settings to use any Public DNS does that re-gain access. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Switched On Families. 8 and/or 1. I have 3 devices. Accessing Websites Blocked By Virgin Media. Plug in your Virgin Media router. Navigate to the My Apps tab and select Web Safe from the menu. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. How to access advanced settings. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. 4. Account settings ; About us ;. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Once logged in you will see 2. 67. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Parental controls block websites and applications that you think are unsuitable for your child. Virgin Media. Virgin Phone Switchover. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Enter your credentials and press OK to log into the router settings menu. on 09-07-2023 22:56. Virgin Media; My Virgin Media; Shop;. Web Safe is not automatically turned on for customers who joined before this date. Home Phone. Please, check the top right-hand side of our page to find a little white envelope. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 255. 4. I can look into doing this for you, I will send you a PM. Regards, Steven_L. Virgin Media. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media.